Focus: B2B SaaS - Customer-centric product management platform

What do we do? We help product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap.

Location for this role: San Francisco, (333 Bush Street, San Francisco, CA)

Work policy: Hybrid - 3 days a week onsite at our office in San Francisco

Additional locations: London, Dublin, Brno, Prague, Vancouver

Total Employees: 300+

Customers: 6,000+

Founded: 2014

Website: productboard.com

• Uncover and cultivate a deep understanding of the customer-centric requirements essential for modern product managers and their stakeholders. 
• Develop and execute a product roadmap that prioritizes the most important customer-centric capabilities, focusing on delivering highly differentiated value to our customers.
• Drive the design and development of new features and enhancements for our existing product capabilities.
• Collaborate with cross-functional teams, including engineering, sales, product marketing, and customer support, to ensure successful product launches and alignment with business objectives.
• Stay updated with industry trends, competition, and best practices, and drive their adoption within our team.
• Exhibit exceptional communication skills by effectively translating complex concepts into actionable implications for the business.
• Contribute your experience and best practices to support your product colleagues, further advancing our product craft and internal alignment.
• Act as an external advocate for modern customer-centric product management best practices among our customers and the broader market.

• 8+ years of experience in product management, preferably in Enterprise B2B SaaS. 
• Proficient in product management tooling and familiar with frameworks and methodologies such as lean, JTBD, agile, and various prioritization techniques.
• Great understanding of technology and product architecture.
• Experience in working on complex collaborative products that are architected as modular and extensible platforms or at least have some aspects of a modern platform approach.
• Strong track record of delivering products with cross-functional teams to enterprise customers. Appreciation and understanding of the complex needs of large enterprise organizations.
• Highly skilled in conducting user research and building empathy with customers.
• Experience with business intelligence and product analytics tools to measure the success of your team’s efforts.
• Excellent verbal and written communication skills, with the ability to present complex findings clearly to diverse audiences, including senior executives internally and externally.
• Proactive, curious, and independent, with a passion for solving broader problems, advancing your craft, and driving company-wide impact.
• Experience in mentoring and coaching junior colleagues, as well as leading across the company through indirect influence.
• Educational background in computer science or related practice. A reputable tech industry-focused MBA is a strong plus.

• Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management. 
• Your customers are going to be the best product teams and minds out there. You will have the opportunity to learn from and advance the work of the best of the best in your field.
• Be a part of a growing and innovative, mission-driven company, with the opportunity to shape the future of our product and customer experience, and to define an entire new market category.
• Collaborate with a talented and passionate team, dedicated to making products that matter, together.

At Productboard, we believe in providing you with a comprehensive compensation and benefits package that reflects our commitment to your well-being and professional growth.

Here's what you can expect:

• Competitive base salary reflecting your role's value.

• Stock options for company success.
• Robust 401k for long-term financial health.
• Life insurance and disability coverage.
• Carrot Fertility Benefits
• Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare.
• Subsidized gym and wellness memberships.
• Commuter benefits for convenience.
• Dedicated mental wellness programs and personal access to Headspace for mindfulness.
• Generous paid time off: 4 weeks vacation + 9 sick days.
• 8 weeks of Paternity leave and 12 weeks of Maternity leave.
• Annual volunteer day for your chosen causes.
• Daily office lunches catering to your preferences.
• Professional development budget for growth.
• Regular team events to foster camaraderie.

Productboard was founded in 2014 by Hubert Palan and Daniel Hejl with a simple mission: to help companies make products that matter. In the years since, we’ve grown from a handful of people to hundreds, backed by some of the biggest VC firms in Silicon Valley.

Today, Productboard is recognized as one of the hottest tech startups, having become the world's thousandth unicorn and being named the most valuable startup in the Czech Republic by Forbes Magazine.

Productboard seeks to be the system of record for every digital product, providing software that is purpose-built for the product management lifecycle. Product Management is the single driver of growth and innovation in many companies, yet PMs have gone too long being forced to use tools built for other departments and other workflows. We believe Productboard can enable companies to unlock product-led growth with customers and their needs at the center and ultimately build better products faster.

We are targeting a massive and growing market of digital product makers. As software continues to eat the world, the number of digital product makers and the importance of product decisions keeps growing exponentially.

Productboard's paid users are not just Product Managers, but also Designers, Researchers, Engineers, Product Marketers, executive stakeholders, and even members of customer-facing functions like Sales, and Customers Success.

We are building a software platform, but we are also pioneering a whole new category of Product Management systems. Just like Siebel and later Salesforce, created and dominated Customer Relationship Management, Hubspot and Marketo pioneered Marketing Automation, and Gainsight created a new Customer Success category, we have the unique opportunity to create and dominate a new category for Product Management Systems.

Product roadmaps

Keep stakeholders informed and aligned with collaborative, contextual roadmaps.

Customer Insights

Capture all sources of customer feedback in one place automatically.

Go-To-Market Alignment

Equip customer-facing teams with the dynamic roadmaps they need.

Strategic Product Planning

Ensure focus on high impact initiatives that align with objectives.

Cross-team Collaboration

Collaborate across departments, product lines, and business units.

Data-driven Prioritization

Organize your backlog based on user insights and company priorities.

Hubert Palan, Founder & CEO 

Hubert is the founder and CEO of Productboard, the customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap. The company has raised a total of $262M and is headquartered in San Francisco with additional offices around the world.

Hubert received his MBA from the University of California, Berkeley and MSc. in Computer Science from Czech Technical University. He lives in the San Francisco Bay area with his wife, Jenna, and their three kids.

Cris Domingo, Head of People

Cris is experienced world-class leader. She brought experience from previous roles at Sumo Logic, Platfora, Monster Inc. and Yoh, A Day & Zimmermann Company

Sebastien Giroux, CFO

Sebastien Giroux is a seasoned finance executive with experience in a wide range of environments, including start-ups and Fortune 500s, M&A integrations, IPOs, and turnarounds. He has experience in building financial foundations, teams, and processes for high-growth companies in the technology industry. He has a proven record of creating and executing a strategic vision that unifies Finance efforts with GTM, Operations, Product, and other areas to drive business success. Giroux was most recently Chief Financial Officer at Collibra and previously held strategic financial management positions at Atlassian, RingCentral, and IBM.

James Lee, VP of Finance & Operations

James joined Productboard as VP of Finance and Operations in March 2020. He is responsible for the company’s financial and internal operations functions, including accounting, strategic finance, and business analytics. Prior to joining Productboard, James held senior leadership positions at Wonderschool and GitHub, where he built and scaled finance and business operations functions from the ground up, while also helping out with fundraising and M&A efforts. Previously, James was an investor at Accel-KKR and an investment banker at JP Morgan. Originally from Seoul, South Korea, James has been living in the San Francisco Bay Area for over 20 years. He is a loyal fan of Philz Coffee, the Golden State Warriors, and his alma mater, the University of California, Berkeley, where he got a B.S. in Industrial Engineering & Operations Research.

In February 2022, we closed our $125M Series-D round, backed by VC giants like Dragoneer Investment Group, Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners.

Investors & Board Directors, and observers:

• Ilya Fushman, Partner at Kleiner Perkins
• Jan Hammer, Partner at Index Ventures
• Andrew Reed, Partner at Sequoia Capital
• Byron Deeter, Partner at Bessemer Ventures
• Nina Achadjian, Partner Index Ventures

• Daniel Hejl, Co-founder at Productboard 

Strategic Angel Investors:

• Eoghan McCabe, CEO and Co-Founder of Intercom
• Des Traynor, Chief Strategy Officer and Co-Founder of Intercom
• Clark Valberg, CEO at InvisionApp
• Larry Gadea, CEO and Founder of Envoy
• Michael Stoppleman, SVP Engineering at Yelp
• David Sacks, Craft Ventures, Paypal COO, Founder & CEO, Yammer

6000+ customers love Productboard. Read their success stories here:

• Salesforce
• 1-800 Contacts
• Avast
• Axon
• Fastly
  
• UiPath
  

Dedicated product management platform
Unlike generic information management, delivery planning, and project management tools, Productboard is a comprehensive, purpose-built platform that supports the whole product management workflow.

Built-in customer-centricity
Productboard is the only product management platform that provides a single source of truth for all customer data, helping teams uncover trending user needs.

Productboard AI is purpose-built to be a force multiplier for product teams, drawing upon Productboard data to help you analyze feedback at scale, work faster, and deliver what customers really need.